Refund Policy

Last updated: 10 March 2025

At Manoty, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.

1. Eligibility for Refunds

You may request a refund if:

The item received is damaged, defective, or incorrect.
The item does not match the description on our website.
Your order was lost in transit and cannot be tracked.

We do not offer refunds for:

Change of mind purchases.
Items returned without prior approval.
Items that show signs of use or damage caused by the customer.

2. Refund Request Process

To request a refund, please follow these steps:

Contact our support team at help@manoty.com within 14 days of receiving your order.
Provide your order number and clear photos of the product issue (if applicable).
Our team will review your request and respond within 48 hours with the next steps.

If your refund is approved, it will be processed within 7-14 business days to your original payment method.

3. Return of Items for Refund

If a return is required, you will receive instructions on where to send the item.
The product must be returned in its original packaging and unused condition.
Return shipping costs are the responsibility of the customer, unless the return is due to our error (damaged, incorrect, or defective product).

4. Late or Missing Refunds

If you have not received your refund after 10 business days:

Check your bank statement.
Contact your bank or payment provider, as processing times may vary.
If the issue persists, contact us at help@manoty.com.

5. Order Cancellations

You may cancel your order within 12 hours of placing it for a full refund.
Once your order has been processed and shipped, cancellations are no longer possible.

For any further assistance regarding refunds, please contact us at help@manoty.com.